GENERAL INFORMATION

All drop ship items are final sale and non-returnable unless defective.  Lead time and shipping varies depending on the product ordered.  Information on shipping and lead time will be specified in each product description.  Please note, once your order has shipped, The Fox Shop is unable to make changes to the order.    

THEFT

The Fox Shop does not cover instances of theft.

AVAILABILITY CHANGES

The Fox Shop takes pride in keeping our site up to date with the most accurate stock and estimated shipping timeframes.  In rare cases, some items may be discontinued and no longer available to ship.  These items will be cancelled from your order and the customer will receive a full refund. Refunds will be processed to the original form of payment. 

RETURNS

The majority of our items are custom made or finished to order and are final sale.  If a product arrives damaged, please email us at hello@thefoxgroup.com within 7 days upon receipt of the item and we will take care of you. 

ORDER CANCELLATION

Orders must be cancelled within 24 hours of placing the order.  Order cancellation requests received after a 24 hour period will not be processed. 

If a delivery is refused but isn’t damaged or defective, the customer will receive store credit, minus the cost of the original shipping fees.  

* Please Note: Custom furniture cannot be cancelled due to a backorder.  Once an order is created, it is sent to our manufacturer.  A cancellation is not possible once the manufacturer has received the order.

ORDER FULFILLMENT